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Lake District Cottages |
| Cumbria Self Catering |
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| home |
| monkhouse hill transformed |
| your sort of holiday |
| couples escape |
| honeymoon |
| family freedom |
| pre - school special |
| group houseparty |
| wedding party |
| creative conference |
| practical pages |
| our awards |
| how to find us |
| prices & availability |
| online booking |
| pre - arrival ordering |
| environment policy |
| accessibility statement |
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| seeing and doing |
| the northern lakes |
| outdoor & high energy |
| north lakes spa |
| eat & drink |
| the cottages |
| fisher gill |
| mickle rigg |
| chapel beck |
| round knott |
| miller moss |
| cloven stone |
| raven howe |
| brae fell |
| laing barn |
| great calva |
| clever combinations |
| exclusively yours |
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booking conditions |
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Our Agreement with You An agreement, which incorporates these booking conditions, is formed between us when one of the following takes place:
Payment An Initial Payment of £100 for each £500 (or less) of the rental cost per cottage of your booking is payable when booking. We will send you a confirmation, by post or email, upon receipt of this deposit. The balance of the cost of the holiday is due 6 weeks before you arrive. No further reminders will be sent. Cancellation and Insurance Once you have booked your holiday, our agreement with you is a legal contract. If you cannot go on holiday and the cottage cannot be re-let, you are liable to pay for the booking in full, even if you cancel before paying the balance. If we succeed in re-letting the cottage for that same period, we will deduct from you what you owe us (or refund to you) any such rentals received less your deposit, which is always non-refundable. For these reasons we strongly recommend that you take out cancellation insurance for your holiday - click here for details of a suitable scheme which features an on-line application form.. Non-availability of cottage as booked We would only cancel your holiday if the cottage(s) was unavailable for reasons beyond our reasonable control. We would attempt to offer you alternative accommodation, however if this was either not possible or not acceptable to you then we would refund to you all monies paid for the holiday. Our liability to you would not extend beyond this refund. Arrival Your cottage(s) will be ready for you from 4.00pm on the day of your arrival, unless otherwise agreed in advance. Please do not arrive earlier, as we will be busy preparing cottages and not available to welcome you. Departure You should vacate your cottage(s) by 10am on the morning of your departure. To assist our cleaners, we ask that you leave the property in a clean and tidy condition. Departure Invoice At the end of your holiday you will receive an invoice, to be settled before you leave, which will include charges for central heating, additional logs (the first basket is free), dogs and any other goods or services for which payment has not been made. Complaints Should you find any faults or have any complaints during your stay, please advise us of these immediately so that any appropriate action can be taken. Any unresolved disputes may be referred to arbitration. Liability We do not accept liability for damage, loss or injury unless caused by proven negligent act or omission of ourselves, our employees or contractors, or agents of the same, whilst acting in the course of their employment. This include loss or damage to vehicles and their contents, and to the personal possessions you bring with you. Damage and Breakages You are responsible for any breakages or damage you cause to the cottage(s) and its contents. Please report these before you leave, or else we will send you an invoice which will also include an administration charge of £25.00. Note that we do not normally charge for minor breakages (eg glassware, crockery) provided that these have been reported. Web Site and Brochure We make every effort to ensure that the information and cottage descriptions contained on our web site and in our brochure and the accompanying leaflets are accurate. We do however reserve the right to make small changes and we accept no liability for minor inaccuracies. Pets Well behaved dogs over 12 months old (sorry no puppies) are normally allowed in the cottages (except Fisher Gill, Chapel Beck and Cloven Stone) and must be declared at the time of booking. Please note that dogs are not allowed in the bedrooms or on the lounge furniture, and must not be left in the cottages alone.
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