Lake District Cottages

meetings booking conditions

An agreement, which incorporates these booking conditions, is formed between us once  we have received and confirmed your booking for a meeting event at Monkhouse Hill. This will normally be done by exchange of email.

Payment

A minimum Initial Payment of 15% of the accommodation element of your booking is payable upon confirmation of your booking. The balance of the total cost, including any catering provided through Monkhouse Hill, will be invoiced at departure and due for immediate payment.

Cancellation

In the event that you need to cancel your meeting booking, then as long as you provide at least 7 days notice by email, no further payment will be due. Initial Payments made will however not be refunded. If you cancel less than 7 days before your scheduled arrival, then an amount equalling half the accommodation element, less Initial Payment already made, will become immediately payable.

Non-availability of cottage as booked

We would only cancel your booking if the cottage(s) was unavailable for reasons beyond our reasonable control. We would attempt to offer you alternative accommodation, however if this was either not possible or not acceptable to you then we would refund to you all monies paid for the booking. Our liability to you would not extend beyond this refund.

Arrival and Departure

Your cottage(s) will be ready for you from the arrival time agreed when the booking was made. You are asked to vacate all cottages by the departure time agreed in the booking.

Complaints

Should you find any faults or have any complaints during your stay, please advise us of these immediately so that any appropriate action can be taken. Any unresolved disputes may be referred to arbitration.

Liability

We do not accept liability for damage, loss or injury unless caused by proven negligent act or omission of ourselves, our employees or contractors, or agents of the same, whilst acting in the course of their employment. This include loss or damage to vehicles and their contents, and to the personal possessions you bring with you.

Damage and Breakages

You are responsible for any breakages or damage you cause to the cottage(s) and its contents. Please report these before you leave, or else we will send you an invoice which will also include an administration charge of £25.00. Note that we do not normally charge for minor breakages (eg glassware, crockery) provided that these have been reported.

Web Site

We make every effort to ensure that the information and cottage descriptions contained on our own and other web sites are accurate. We do however reserve the right to make small changes and we accept no liability for minor inaccuracies.

Smoking

All cottages are strictly non smoking inside.  We do however provide 'smokers outpost' disposal points for anyone wishing to smoke outside their cottage.

       Andrew and Jennifer Collard,  Monkhouse Hill, Sebergham, Caldbeck, Cumbria CA5 7HW Tel:016974 76254    cottages@monkhousehill.co.uk  www.monkhousehill.co.uk