Our Agreement with You
An agreement, which incorporates these booking conditions, is formed between us once we have sent your booking confirmation, following you having made a booking either online or by telephone.
In regards to the lockdown announced by the Prime Minister. We have been instructed to close our business. In the meantime, our closure means that if you have insurance, you are now able to claim, if you need copies of bookings/payments to provide to insurers, let us know. WE ARE NOT cancelling the contract, we have been told by HMG that we have to close. We also understand that YOU ARE NOT cancelling the contract as you have been told to stay at home.
If you do not have insurance, we are offering an alternative date in full against a future holiday, or an agreed later date. At this moment in time we are unable to offer refunds.
By providing credit/debit card details you are entitling us to deduct any sums due under your booking, and any associated contracts you enter into with us, using these credit/debit card details. You may contact us at any time to provide different valid card details for future sums due should you so wish.
An Initial Payment of £100 for each £500 (or less) of the rental cost per cottage of your booking is due on booking. For online bookings the first £100 of this Initial Payment will be taken within 24 hours by the booking system. We will then take the rest (if any) of the Initial Payment and send you a confirmation by email.
The Balance Payment of the cost of your booking is due and will be taken using the latest valid credit/debit card details you have provided, on or shortly after the last working day before six weeks before your date of arrival.
For bookings with an an arrival date less than six weeks ahead the Full Payment is due on booking and will be taken using the credit/debit card details provided before your email confirmation is sent.
NOTE We will still be taking payments 6 weeks before arrivals. Any Customer who stops payment or refuses to pay we will take that as you cancelling our agreement and will forfeit their deposit.
Cancellation and Insurance
Once you have booked your cottage(s), our agreement with you is a legal contract.
If you have to cancel and the cottage(s) cannot be re-let, you are still liable to pay for the booking in full (less 15% of the rental cost as an allowance for costs that we will not now incur) even if you cancel before paying the balance.
If we succeed in re-letting the cottage for all or part of the period of your booking, we will deduct from what you owe us (or refund to you if appropriate) any such rentals received, less a remarketing charge of £50, up to a maximum refund of 85% of the rental cost of your booking.
For bookings made as a result of charity auction bids, no monies will be due to or from any party in the event that you cancel such a confirmed booking.
For these reasons we strongly recommend that you are covered by cancellation insurance for your holiday, especially for re-bookings after Coronavirus.
Click here for some details.
We also believe anyone paying by Credit Card with a value over £100.00 may be able to reclaim a refund from their card retailer under section 75.
Non-availability of cottage as booked
NON RELATED TO CORONAVIRUS
We would only cancel your holiday if the cottage(s) was unavailable for reasons beyond our reasonable control. We would attempt to offer you alternative accommodation, however if this was either not possible or not acceptable to you then we would refund to you all monies paid for the holiday. Our liability to you would not extend beyond this refund.
Your cottage(s) will be ready for you from 4.00pm on the day of your arrival, unless otherwise agreed in advance. Please do not arrive earlier, as we will be busy preparing cottages and may not be available to welcome you.
You should vacate your cottage(s) by 10am on the morning of your departure. To assist our cleaners, we ask that you leave the property in a clean and tidy condition and all rubbish is removed and disposed of in the appropriate bin store.
Any cottages which are not left to the expected standard a further cleaning charge of £40 will be applied to your account.
At the end of your holiday all balances to be settled before you leave, which will include charges for additional logs (the first basket is free and additional logs or firelighters will be charged at £10 per item and can be found in the cottage log store), dogs and any other goods, services or damages which payment has not been made. In the event of a early checkout we will deduct any balances from card details on file and email a final invoice.
Should you find any faults or have any complaints during your stay, please advise us of these immediately so that any appropriate action can be taken. Any unresolved disputes may be referred to arbitration.
We do not accept liability for damage, loss or injury unless caused by proven negligent act or omission of ourselves, our employees or contractors, or agents of the same, whilst acting in the course of their employment. This include loss or damage to vehicles and their contents, and to the personal possessions you bring with you.
Damage and Breakages
You are responsible for any breakages or damage you cause to the cottage(s) and its contents. Please report these before you leave, otherwise we will send you an invoice which will also include an administration charge of £25.00. Note that we do not normally charge for minor breakages (eg glassware, crockery) provided that these have been reported but anything above this we will be reimbursed. All monies will be taken automatically from credit card details.
We make every effort to ensure that the information and cottage descriptions contained on our own and other web sites are accurate. We do however reserve the right to make small changes and we accept no liability for minor inaccuracies.
Well behaved dogs over 12 months old (sorry no puppies) are normally allowed in the cottages (except Fisher Gill, Chapel Beck and Cloven Stone) and must be declared at the time of booking. Please note that dogs are not allowed in the bedrooms or on the lounge furniture, and must not be left in the cottages alone. More detailed ‘dog care’ information is provide on arrival and must always be followed.
All cottages are strictly non smoking inside. We do however provide ‘smokers outpost’ disposal points for anyone wishing to smoke outside their cottage.