Our Agreement with You

An agreement, which incorporates these booking conditions, is formed between us once we have sent your booking confirmation, following you having made a booking either online or by telephone.

Payment

By providing credit/debit card details you are entitling us to deduct any sums due under your booking, and any associated contracts you enter into with us, using these credit/debit card details. You may contact us at any time to provide different valid card details for future sums due should you so wish.

A 25% deposit will be taken with the balance due six weeks before arrival. For online bookings the 25% deposit will be taken within 24 hours of booking by the booking system.

The Balance Payment of the cost of your booking is due and will be taken using the latest valid credit/debit card details you have provided, on or shortly after the last working day before six weeks before your date of arrival.

For bookings with an an arrival date less than six weeks ahead the Full Payment is due on booking and will be taken using the credit/debit card details provided before your email confirmation is sent.

Cancellation and Insurance

Once you have booked your cottage(s), our agreement with you is a legal contract.

If you have to cancel and the cottage(s) cannot be re-let, you are still liable to pay for the booking in full (less 15% of the rental cost as an allowance for costs that we will not now incur) even if you cancel before paying the balance.

If we succeed in re-letting the cottage for all or part of the period of your booking, we will deduct from what you owe us (or refund to you if appropriate) any such rentals received, less a remarketing charge of £50, up to a maximum refund of 85% of the rental cost of your booking.

For bookings made as a result of charity auction bids, no monies will be due to or from any party in the event that you cancel such a confirmed booking.

We would only cancel your holiday if the cottage(s) was unavailable for reasons beyond our reasonable control. We would attempt to offer you alternative accommodation, however if this was either not possible or not acceptable to you then we would refund to you all monies paid for the holiday. Our liability to you would not extend beyond this refund.

Arrival

Your cottage(s) will be ready for you from 4.00pm on the day of your arrival, unless otherwise agreed in advance. Please do not arrive earlier, as we will be busy preparing cottages and may not be available to welcome you.

Arrival information will be sent out via email two weeks before arrival which includes where to get the key and what is provided.

Departure

You should vacate your cottage(s) by 10am on the morning of your departure. To assist our cleaners, we ask that you leave the property in a clean and tidy condition and all rubbish is removed and disposed of in the appropriate bin store.

Any cottages which are not left to the expected standard a further cleaning charge of £40 will be applied to your account.

Hot tubs will be emptied on the morning of departure from 8am so we can make sure they are hot for guests arrival at 4pm. All our hot tubs are emptied between all guests and thoroughly cleaned and treated. We send water samples away regularly to ensure your safety. Hot tub guidelines are sent to you via email two weeks before arrival.

Departure Invoice

At the end of your holiday all balances to be settled before you leave, which will include charges for additional logs (the first basket is free and additional logs or firelighters will be charged at £10 per item and can be found in the cottage log store), dogs and any other goods, services or damages which payment has not been made. Electric car charging – Any cars plugged into inside or outside cottage sockets incur a charge of £25 per day. Please settle you balance on departure. In the event of an early checkout, we will deduct any balances from card details on file and email a final invoice.

Complaints

Should you find any faults or have any complaints during your stay, please advise us of these immediately so that any appropriate action can be taken. Any unresolved disputes may be referred to arbitration.

Liability

We do not accept liability for damage, loss or injury unless caused by proven negligent act or omission of ourselves, our employees or contractors, or agents of the same, whilst acting in the course of their employment. This include loss or damage to vehicles and their contents, and to the personal possessions you bring with you.

Damage and Breakages

You are responsible for any breakages or damage you cause to the cottage(s) and its contents. Please report these before you leave, otherwise we will send you an invoice which will also include an administration charge of £25.00. Note that we do not normally charge for minor breakages (eg glassware, crockery) provided that these have been reported but anything above this we will be reimbursed. All monies will be taken automatically from credit card details.

Website

We make every effort to ensure that the information and cottage descriptions contained on our own and other web sites are accurate. We do however reserve the right to make small changes and we accept no liability for minor inaccuracies.

Pets

Well behaved dogs over 12 months old (sorry no puppies) are normally allowed in the cottages (except Fisher Gill, Chapel Beck and Cloven Stone) and must be declared at the time of booking. Please note that dogs are not allowed in the bedrooms or on the lounge furniture and must not be left in the cottages alone. More detailed ‘dog care’ information is provide on arrival and must always be followed.

Smoking

All cottages are strictly non-smoking inside. We do however provide ‘smokers outpost’ disposal points for anyone wishing to smoke outside their cottage.